Privacy Policy

Welcome to Troy FashionZ. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services. By using Troy FashionZ, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the application.

We collect the following types of information: **Personal Information:** • Full name • Phone number (required for order processing) • Email address (optional, for receipts) • Delivery address • Payment information (processed securely via Pesapal) **Usage Information:** • Device information (browser type, device type) • IP address • Pages visited and time spent • App usage patterns **Order Information:** • Purchase history • Cart contents • Delivery preferences • Hire booking records

We use the information we collect for the following purposes: • **Order Processing:** To process purchases, manage deliveries, and provide customer support • **Communication:** To send order confirmations, shipping updates, and respond to inquiries via WhatsApp or email • **Service Improvement:** To analyze usage patterns and improve our platform • **Security:** To detect and prevent fraudulent transactions • **Legal Compliance:** To comply with applicable laws and regulations We do NOT use your data for: • Selling to third-party advertisers • Unsolicited marketing without consent • Profiling for automated decision-making

We may share your information with: **Service Providers:** • Payment processors (Pesapal) for secure transactions • Delivery partners for order fulfillment • Cloud services (Firebase/Google Cloud) for data storage **Legal Requirements:** We may disclose your information if required to: • Comply with a legal obligation • Protect our rights or property • Prevent fraud or abuse • Protect the safety of users or the public We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data: • All data is transmitted over HTTPS encryption • Payment information is processed through PCI-DSS compliant payment gateways • Access to personal data is restricted to authorized personnel only • Regular security assessments and updates • Secure cloud storage with Google Firebase While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal data for as long as necessary to: • Fulfill the purposes outlined in this policy • Comply with legal obligations • Resolve disputes and enforce agreements **Retention periods:** • Order records: 7 years (for tax and legal purposes) • Account information: Until you request deletion • Usage data: 2 years You may request deletion of your data at any time by contacting us.

You have the following rights regarding your personal data: • **Access:** Request a copy of your personal data • **Correction:** Request correction of inaccurate data • **Deletion:** Request deletion of your data • **Portability:** Request transfer of your data • **Objection:** Object to processing of your data • **Withdrawal:** Withdraw consent at any time To exercise these rights, contact us at troyfashions480@gmail.com or via WhatsApp at +256 740 591 398.

We use cookies and local storage to: • Remember your shopping cart • Keep you signed in (admin users) • Analyze site traffic (Google Analytics) • Enable PWA functionality You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new policy. We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy or your personal data, please contact us: **Troy FashionZ** Email: troyfashions480@gmail.com WhatsApp: +256 740 591 398 Customer care hours: Monday to Saturday, 8:00 AM – 8:00 PM EAT For data protection inquiries, please include "Privacy" in your subject line.